ORiEnTspiration FAQ
FAQs: Frequently Asked Questions
Why shop with us?
Simple. The quality of our merchandise and our commitment to customer satisfaction is the best in the business.
Do you offer wholesale?
ORiEnTspiration offers wholesaling opportunities to qualified resellers through our online store. For more information go to www.orientspiration/wholesale
ORiEnTspiration offers wholesaling opportunities to qualified resellers through our online store. For more information go to www.orientspiration/wholesale
Can you tell me more about your wholesale policies?
All wholesale orders are final and cannot be returned. In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the item and replace it free of charge. Please save all original packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our returns policy. For wholesale orders outside the continental U.S, please contact us for shipping rates. If you are a retailer with a physical location and/or have a retail web presence, you may be interested in our dropshipping program.
What about your dropshipping program?
We offer a generous dropship program for all of our products. If you own a web-based business and would like to place any of these items on it for dropshipping, please email us or call us at 1-919-846-0910 for consideration.
How much will 2 oz. of tea make?
2 oz. will brew an average of 12-16 cups, unless otherwise noted.
2 oz. will brew an average of 12-16 cups, unless otherwise noted.
How long does tea last?
Tea will last 2-3 weeks outside of an air-tight container. In an air-tight container, your tea can last up to 2 years.
Tea will last 2-3 weeks outside of an air-tight container. In an air-tight container, your tea can last up to 2 years.
How do I make iced tea?
Make the same preparations you would make for hot tea for your iced tea. (Double the amount of tea for your cup or pitcher).Once your tea has finished brewing, double the amount of sweetener to your tea. From then, you can either had ice to your tea or refrigerate.
Make the same preparations you would make for hot tea for your iced tea. (Double the amount of tea for your cup or pitcher).Once your tea has finished brewing, double the amount of sweetener to your tea. From then, you can either had ice to your tea or refrigerate.
How are the tea prices determined?
Prices reflect the market valuation of each individual tea at time of purchase.
Do your teas contain Gluten?
No. None of our teas contain Gluten or Wheat products.
How can I place an order?
Orders can be placed online. Orders can also be placed by phone (919) 846-0910, fax (703) 891-9577 or contact sales@orientspiration.com. You can order by phone Monday through Saturday from 10am-6pm EST.
What forms of payment do you accept?
We accept all major credit cards (MasterCard, Visa, American Express and Discover), checks and money orders for the full amount of purchase. For payment by check or money order, please make payable to ORiEnTspiration, and send to 5720 Capital Boulevard, Suite P, Raleigh, North Carolina, 27616. You may order directly from our website or by phone, (919) 846-0910.
How safe is my information?
All orders placed online or by phone are confidential. We respect your right to privacy and do not sell or give your information to any others. Our websites follow strict guidelines and protocols, specifically: a Secure Socket Layer server, enabled with a Security Certificate which encrypts all sensitive information such as credit card numbers. This is the internet standard for assuring the safety of credit card transactions over the internet.
No. None of our teas contain Gluten or Wheat products.
How can I place an order?
Orders can be placed online. Orders can also be placed by phone (919) 846-0910, fax (703) 891-9577 or contact sales@orientspiration.com. You can order by phone Monday through Saturday from 10am-6pm EST.
What forms of payment do you accept?
We accept all major credit cards (MasterCard, Visa, American Express and Discover), checks and money orders for the full amount of purchase. For payment by check or money order, please make payable to ORiEnTspiration, and send to 5720 Capital Boulevard, Suite P, Raleigh, North Carolina, 27616. You may order directly from our website or by phone, (919) 846-0910.
How safe is my information?
All orders placed online or by phone are confidential. We respect your right to privacy and do not sell or give your information to any others. Our websites follow strict guidelines and protocols, specifically: a Secure Socket Layer server, enabled with a Security Certificate which encrypts all sensitive information such as credit card numbers. This is the internet standard for assuring the safety of credit card transactions over the internet.
What about Privacy?
We do not sell or give our lists to anyone. We respect your privacy and will not give out your information to anyone.
How much does shipping cost?
For domestic orders, shipping rates are calculated by destination and exact weight of the order.
We do not sell or give our lists to anyone. We respect your privacy and will not give out your information to anyone.
How much does shipping cost?
For domestic orders, shipping rates are calculated by destination and exact weight of the order.
For International orders, shipping rates are calculated by destination and exact weight of the order.
What delivery service do you use for shipping?
UPS Ground delivery is the primary delivery service for ORiEnTspiration. We also offer delivery service with the United States Postal Service for selected items.
UPS Ground delivery is the primary delivery service for ORiEnTspiration. We also offer delivery service with the United States Postal Service for selected items.
Do you ship International?
We can ship to most countries in the world. Shipping zones outside of the continental U.S. may require additional shipping charges. Please note that we cannot be responsible for VAT, duties or customs charges which may be applied by your country. For international orders, ORiEnTspiration is not responsible for any possible customs fees, taxes, duties and/or brokerage fees imposed by your country. If imposed, these fees are the responsibility of the purchaser.
We can ship to most countries in the world. Shipping zones outside of the continental U.S. may require additional shipping charges. Please note that we cannot be responsible for VAT, duties or customs charges which may be applied by your country. For international orders, ORiEnTspiration is not responsible for any possible customs fees, taxes, duties and/or brokerage fees imposed by your country. If imposed, these fees are the responsibility of the purchaser.
Can you ship to P.O. Boxes and Military addresses?
We can ship some, but not all items to APO and other military addresses. We provide a tracking number up to the point where the package arrives at the APO hub. After this, we have no way to control or track the package, and in our experience it can often take several additional weeks or longer for the package to finally arrive to you. Because of this we can not guarantee package delivery beyond the APO hub. It is far better to provide us with a non-military address when possible to avoid non-refundable loss or damage to your items.
We can ship some, but not all items to APO and other military addresses. We provide a tracking number up to the point where the package arrives at the APO hub. After this, we have no way to control or track the package, and in our experience it can often take several additional weeks or longer for the package to finally arrive to you. Because of this we can not guarantee package delivery beyond the APO hub. It is far better to provide us with a non-military address when possible to avoid non-refundable loss or damage to your items.
How is the tea packaged?
All teas are shipped in our exclusive round ORiEnTea containers. The tea is then sealed in an inner bag for freshness.
All teas are shipped in our exclusive round ORiEnTea containers. The tea is then sealed in an inner bag for freshness.
How can I order teas to be mixed together?
Since all teas are individually packed, we are unable to do this, but you can mix them yourself.
Since all teas are individually packed, we are unable to do this, but you can mix them yourself.
Do you have all of your items in stock and ready to ship?
While we carry a full inventory of all our products, some may go out of stock from time to time. We will let you know if an item is out of stock within two days after you place your order. Also be aware that our inventory constantly changes as we bring in the latest and greatest in Chinese cultural merchandise.
Is that really the color of an item that I see on my computer?
Images displayed in digital format can vary in color depending on your computer settings, browser, and other factors. Unavoidably, the colors displayed on your monitor may differ slightly from those of the actual product.
How can I return or exchange an item that I purchased?
We offer a 30-day unconditional money back guarantee on all retail orders. If you are not fully satisfied with your order you may send it back to us (at your expense) for a full refund, minus original shipping expenses. For return shipping information, please see our returns policy. Refunds will be made only in the form of the original tender. Tea and food items are non-refundable.
ORiEnTspiration will accept exchanges if we are notified within 14 days of receiving your order. Please let us know the item you wish to exchange and we will provide instructions on how to complete the exchange. The customer is responsible for all paying all shipping charges when sending the item(s) back to us for exchange. The customer is also responsible for paying shipping charges on the new item that is being exchanged.
Thus, we suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. While our clothing sizes are Chinese sizes, our size chart gives compatable US sizing standards.
Can I have refund if I reject my package when it is delivered to me?
If a customer rejects a package because of customs issue or other issues that arise on their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to the customer.
While we carry a full inventory of all our products, some may go out of stock from time to time. We will let you know if an item is out of stock within two days after you place your order. Also be aware that our inventory constantly changes as we bring in the latest and greatest in Chinese cultural merchandise.
Is that really the color of an item that I see on my computer?
Images displayed in digital format can vary in color depending on your computer settings, browser, and other factors. Unavoidably, the colors displayed on your monitor may differ slightly from those of the actual product.
How can I return or exchange an item that I purchased?
We offer a 30-day unconditional money back guarantee on all retail orders. If you are not fully satisfied with your order you may send it back to us (at your expense) for a full refund, minus original shipping expenses. For return shipping information, please see our returns policy. Refunds will be made only in the form of the original tender. Tea and food items are non-refundable.
ORiEnTspiration will accept exchanges if we are notified within 14 days of receiving your order. Please let us know the item you wish to exchange and we will provide instructions on how to complete the exchange. The customer is responsible for all paying all shipping charges when sending the item(s) back to us for exchange. The customer is also responsible for paying shipping charges on the new item that is being exchanged.
Thus, we suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. While our clothing sizes are Chinese sizes, our size chart gives compatable US sizing standards.
Can I have refund if I reject my package when it is delivered to me?
If a customer rejects a package because of customs issue or other issues that arise on their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to the customer.
How can I return or exchange an item given to me as a gift?
Product must be in original condition and can only be returned for exchange only.
How can I return or exchange a defective item?
In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the product and replace it free of charge. Please save all original packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our returns policy.
In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the product and replace it free of charge. Please save all original packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our returns policy.
How can I order something that is not available online or in a store?
You can call our Customer Service number at 1-919-846-0910 or email us at sales@orientspiration.com to check the availability of any ORiEnTspiration item.
You can call our Customer Service number at 1-919-846-0910 or email us at sales@orientspiration.com to check the availability of any ORiEnTspiration item.
How can I cancel or modify an order placed online?
Unless the order has already been processed, you may cancel or modify your online order by calling us at 1-919-846-0910 or emailing us at sales@orientspiration.com.
Unless the order has already been processed, you may cancel or modify your online order by calling us at 1-919-846-0910 or emailing us at sales@orientspiration.com.
How can I change information on an online order that has been submitted?
To make corrections to an order that has already been submitted, please contact ORiEnTspiration at 1-919-846-0910 or email us at sales@orientspiration.com.
To make corrections to an order that has already been submitted, please contact ORiEnTspiration at 1-919-846-0910 or email us at sales@orientspiration.com.
Do you offer any discounts or coupons?
ORiEnTspiration offers discounts on larger purchases of all of its teas. From time to time we also offer website coupons and discount codes which are sent out in our monthly newsletters. To subscribe to our newsletter, click here. In all cases, these discount codes are valid only in isolation from any other discount or special, and cannot be combined with any other promotions or sales.
Do you have a catalog?
Yes, we have a printed catalog. The catalog is available for download at www.orientspiration.com/catalog or one will be mailed via the US postal Service. Please contact us at sales@orientspiration.com for a mailed catalog.
ORiEnTspiration offers discounts on larger purchases of all of its teas. From time to time we also offer website coupons and discount codes which are sent out in our monthly newsletters. To subscribe to our newsletter, click here. In all cases, these discount codes are valid only in isolation from any other discount or special, and cannot be combined with any other promotions or sales.
Do you have a catalog?
Yes, we have a printed catalog. The catalog is available for download at www.orientspiration.com/catalog or one will be mailed via the US postal Service. Please contact us at sales@orientspiration.com for a mailed catalog.
What about Feedback?
We welcome any feedback: sales@orientspiration.com
Where do you get all of your items?
We are direct importers. We bring our merchandise in directly from various parts of Asia. This allows us to have a superior selection with fantastic prices.
