FAQ
FAQs: Frequently Asked Questions
Do you offer Franchising?
Not at this time, but ORiEnTspiration is in the process of developing franchise opportunities. The anticipated initial offerings are scheduled for early 2009.
Do you offer Franchising?
Not at this time, but ORiEnTspiration is in the process of developing franchise opportunities. The anticipated initial offerings are scheduled for early 2009.
How can I suggest a location for a new store?
For suggestions and comments about anything associated with ORiEnTspiration, please email sales@orientspiration.com
Do you offer wholesale?
Starting in July 2008, ORiEnTspiration starts offering wholesale to qualified resellers through our online store.
Starting in July 2008, ORiEnTspiration starts offering wholesale to qualified resellers through our online store.
How much will 2oz. of tea make?
2 oz. will brew an average of 12-16 cups, unless otherwise noted.
2 oz. will brew an average of 12-16 cups, unless otherwise noted.
How long does tea last?
Tea will last 2-3 weeks outside of an air-tight container. In an air-tight container, your tea can last up to a year.
Tea will last 2-3 weeks outside of an air-tight container. In an air-tight container, your tea can last up to a year.
How do I make iced tea?
Make the same preparations you would make for hot tea for your iced tea. (Double the amount of tea for your cup or pitcher).Once your tea has finished brewing, double the amount of sweetener to your tea. From then, you can either had ice to your tea or refrigerate.
Make the same preparations you would make for hot tea for your iced tea. (Double the amount of tea for your cup or pitcher).Once your tea has finished brewing, double the amount of sweetener to your tea. From then, you can either had ice to your tea or refrigerate.
How are the tea prices determined?
Prices reflect the market valuation of each individual tea at time of purchase.
Do your teas contain Gluten?
No. None of our teas contain Gluten or Wheat products.
No. None of our teas contain Gluten or Wheat products.
How much does shipping cost?
For domestic orders, shipping is determined by the merchandise total.
For domestic orders, shipping is determined by the merchandise total.
For International orders, rates are calculated by destination and weight of the order.
What delivery service do you use for shipping?
UPS Ground delivery is the primary delivery service for ORiEnTspiration. We also offer delivery service with the United States Postal Service.
UPS Ground delivery is the primary delivery service for ORiEnTspiration. We also offer delivery service with the United States Postal Service.
Do you ship International?
Yes. We ship International through United States Postal Service. Shipping rates are determined by destination and weight of your order.
Yes. We ship International through United States Postal Service. Shipping rates are determined by destination and weight of your order.
Can you ship to P.O. Boxes and Military addresses?
Yes. We ship to P.O. Boxes and Military addresses through the United States Postal Service.
Yes. We ship to P.O. Boxes and Military addresses through the United States Postal Service.
Do you offer gift wrapping?
Gift wrapping is available for all orders and may be selected during checkout free of charge.
Gift wrapping is available for all orders and may be selected during checkout free of charge.
How is the tea packaged?
All teas are shipped in our exclusive round ORiEnTea containers. The tea is then sealed in an inner bag for freshness.
All teas are shipped in our exclusive round ORiEnTea containers. The tea is then sealed in an inner bag for freshness.
How can I order teas to be mixed together?
Since all teas are individually packed we are unable to do this, but you can mix them yourself.
Since all teas are individually packed we are unable to do this, but you can mix them yourself.
How can I return or exchange an item that I purchased?
All returns or exchanges must be accompanied by a receipt of purchase made within 30 days. Refunds will be made only in the form of the original tender. Tea and food items are non-refundable.
All returns or exchanges must be accompanied by a receipt of purchase made within 30 days. Refunds will be made only in the form of the original tender. Tea and food items are non-refundable.
How can I return or exchange an item given to me as a gift?
Product must be in original condition and can only be returned for exchange only, with the exception of Tea of the Month.
Product must be in original condition and can only be returned for exchange only, with the exception of Tea of the Month.
How can I return or exchange a defective item?
All defective items are exchangeable and must be accompanied by a receipt of purchase made within 30 days.
All defective items are exchangeable and must be accompanied by a receipt of purchase made within 30 days.
How can I order something that is not available online or in a store?
You can call our Customer Service number at 1-919-846-0910 or email us at sales@orientspiration.com to check the availability of any ORiEnTspiration item.
You can call our Customer Service number at 1-919-846-0910 or email us at sales@orientspiration.com to check the availability of any ORiEnTspiration item.
How can I cancel or modify an order placed online?
Unless the order has already been processed, you may cancel or modify your online order by calling us at 1-919-846-0910 or emailing us at sales@orientspiration.com.
Unless the order has already been processed, you may cancel or modify your online order by calling us at 1-919-846-0910 or emailing us at sales@orientspiration.com.
How can I change information on an online order that has been submitted?
To make corrections to an order that has already been submitted, please contact ORiEnTspiration at 1-919-846-0910 or email us at sales@orientspiration.com.
To make corrections to an order that has already been submitted, please contact ORiEnTspiration at 1-919-846-0910 or email us at sales@orientspiration.com.
Do you offer discounts or coupons?
ORiEnTspiration offers discounts on larger purchases of all of its teas. Occasionally, coupons and special offers are sent out in our twice-monthly newsletters. To subscribe to our newsletter, click here.
ORiEnTspiration offers discounts on larger purchases of all of its teas. Occasionally, coupons and special offers are sent out in our twice-monthly newsletters. To subscribe to our newsletter, click here.